SHIPPING INFORMATION

We use Royal Mail for all our Shipments. You will see 4 main types of Shipping methods on our website:

Royal Mail First Class

This method is the standard method of shipment. It is guranteed to arrive in 1 to 2 days from order acceptance. This Service does not require a signature on arrival and cannot be tracked. If the item is too big to fit through the letter box and noone is in it will be sent to your nearest Royal Mail Depo or Main Post Office, They should also leave a card so you know an attempted delivery was made.

Royal Mail Second Class

This is similar to the First Class method however it normally takes 3 to 4 days to arrive, however on rare occasions it sometimes takes longer to arrive. This is no priority post and will be the cheapest method.

Royal Mail Recorded

This method of shipment requires a signature on arrival. This method can also be tracked via the Royal Mail website and we can get a copy of the signature once arrived if there are any disputes about its arrival. This method is not guranteed to arrive in a specified time! If you are not in when delivery it attempted then the item should be taken to your nearest deop of Main Post Office.

Royal Mail Special Delivery

This is the best method of posting however is also the most expensive. Special Delivery is guranteed to arrive Next Day and normally arrives in a Royal Mail Van and not with your regular post depending on the size of the delivery. These items require signature upon delivery and can also be tracked via the Royal Mail Website. If noone is in at time of delivery then the item will be taken to your nearest depo or Parcel Office. You may be required to show proof of identity if you collect this in person.

Note that due to the pricing structure of Royal Mail Services and a limitation on this site all the delivery methods stated only support items weighing up to 500gramms. Any items above that weight we will confirm Delivery with you upon order confirmation.

RETURNS INFORMATION

DHCD Computing have different Returns Polices of different products. Please see which category your item is in to understand our policy:

All Items

All incorrect items whether we made the mistake or you ordered the wrong item you must let us know of the mistake within 5 working days of the order being received. We will then give you 14 days to get the item back to us in its orginal condition. In certain cases (see below) any Security Seals must be intact.

If you receive an item that is faulty on delivery then please contact us within 5 working days to arrange for the item to be sent back and a replacement sent out. In certain cases we may not require the original item to be sent back (please check with us first).

If the item is delivered in a damaged state or any seals have been broken then please state to the Delivering person that you are refusing delivery due to this and to send back to sender. We cannot be held responsible for damaged, missing or used items/license codes if arrived in this condition and you accept delivery.

DHCD Computing Branded Software

If the software is branded by DHCD Computing then we offer a 30 day money back gurantee if you are unhappy with the product. Upon refund we will cancel and blacklist the license so it can no longer be used. We also require that it be uninstalled on any computer it was installed on and the media destroyed. If there is any attempt to use our software using a canceled license then we may block your computer from using our products and report you to the local authorities.

3rd Party Branded Software

We offer refunds on 3rd Party Branded Software providing that the Security Seal has not been broken and the License Code hasn't been used. If the wrong item was sent we will send out the correct item upon receipt of the orginal item being sent back (in these circumstances we will also refund postage back to us at a service we choose) If the incorrect item was ordered than you will have to send back to us at your cost for a refund or exchange for the correct item. If the product has been opened / License Code used or you are unhappy with the product then you will need to contact the manufacture directly.

DHCD Computing Branded Hardware Including Computer Builds

In the event of an incorrect item sent then we will either arrange collection of the item or ask you to send it back to us using the service we choose and we will offer a refund for the postage and send out the correct item. If you have ordered the wrong item then you must send the item back to us at your own expense and we will then provide a full refund.

3rd Part Branded Hardware

We will provide a full refund on 3rd Party Hardware if the item receive was fault on arrival. If we sent out the wrong item we will arrange collection and dispatch the correct item. If you ordered the incorrect item but that packaging hasn't been opened then we will arrange collection at your expense and a small charge may apply. If the the packaging has been opened then please contact us for further information.

WARRANTY INFORMATION